New Balance has a history of 100 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?
The Supervisor of Customer Operations has responsibility to maximize sales and profitability by optimizing order fulfilment in compliance with our vendor guidelines by overseeing all aspects of daily customer operations for a designated sales channel. This role will ensure the best experience for our wholesale customers and account managers by empowering our associates to make decisions, developing a team focused on continuous improvement and setting new standards in sales and customer support. The Supervisor of Customer Operations will also be a key contributor in strategy development as well as lead channel specific projects that will require close collaboration with value chain, distribution, logistics and sales leaders.
Analytics, Actionable Insights and Strategy Development
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We believe our associates are meant to grow through the development of their talents and to capitalize on opportunities to share their passion for the business. New Balance rewards associates with generous, industry-leading benefit and development opportunities, which support our associates' health, wealth and overall well-being. In addition to a comprehensive medical and vacation benefit package, we offer: Development Programs, Discounted Health Club Membership, Fitness Reimbursement, Employee Discounts, Tuition Reimbursement, Corporate Gift Matching and 5 % Matching 401 K Program. We are an Equal Opportunity Employer