Audio Visual Analyst

USA-MA-Lawrence
4 weeks ago
ID
14715
# of Positions
1
Pos. Category
Information Technology & Development

Overview

New Balance has a history of 100 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?

Responsibilities

JOB MISSION:

New Balance’s AV Analyst will assist with installations, maintenance, and daily support of meeting experiences and AV equipment available in various meeting spaces and collaboration areas; offer support to video walls and digital signage operations; coordinate telco/cabling activities in office, warehouse, factory and retail spaces

 

MAJOR ACCOUNTABILITIES:

  • Provides operational and maintenance support of all AV and conferencing systems across all meeting spaces and digital signage areas. Performs proactive daily room sweeps
  • Identifies customer system issues and requests; prioritizes; and promptly resolves problems, ensures service levels and quality control standards are followed
  • Furnishes necessary system documentation/feedback/training and recommends improvements
  • Maintains infrastructure communication systems such as VoIP and analog telephony, fax, data, etc.
  • Assists with project management activities around new facility/retail build-outs, adds-removes and changes; and manages contracted services for special company events.
  • Operates as member of larger IT Service Delivery team and assists with cross-functional initiatives

KEY CUSTOMERS

  • The AV Analyst serves all associates across the organization by ensuring collaboration technologies in all meeting spaces, collaboration areas, digital signage displays, video walls, etc. are in functioning order
  • Translates objectives, goals and strategy received from IT management, team members, and Senior Leadership team into executable plans
  • Also supports business partners and vendors joining meetings on-site and/or remotely

Qualifications

MEASURES OF SUCCESS

  • Completion of assigned service desk requests and incidents as per defined SLAs
  • Consistent positive feedback from user base; system uptime; quality work output
  • Focus on user-training and user adoption as much as quick problem solving
  • Periodic status reports; regular updates at team meetings and well documented environment/configurations
  • Multi-tasking while handling competing priorities; adherence to assigned budget
  • Self-initiating approach to work; upkeep with industry offerings and trends

 

REPORTING STRUCTURE

  • Reports directly to Associate Telecommunications Manager

 

REQUIREMENTS FOR SUCCESS

  • Comprehensive knowledge of VTC’s, Projectors, Screens, TVs, switchers, amplifiers, digital and analog mixers, Scalers, audio processing /compression, digital video systems, Crestron and Extron switchers, touch panels, Crestron Fusion, Toolbox, etc.
  • Solid knowledge of audio-visual connectivity and signal flow; experience reading wiring diagrams and interpreting system design drawings
  • Basic knowledge of voice and data software/hardware, networking protocols and terminology; TCP/IP, VoIP, SIP, QoS, Ethernet, Fiber, ADSL, Broadband, E.164/H.323/H.320 & SIP, Cable, Analog/Fax and cabling specifications are highly desirable
  • Ability to update firmware and do basic maintenance on AV equipment
  • Outstanding follow-through and problem solving skills, resourcefulness and multi-tasking
  • Quick-learner with attention to detail and personal accountability
  • Ability to interact professionally and effectively with a diverse work force across the organization
  • Ability to lift, bend, twist, and be exposed to heights via lifts and ladders

 

 

Our Benefit Offerings:

 

We’re happy to provide traditional benefits, but to us, the greatest benefit of working at New Balance is taking advantage of additional programs that will enhance your life at work and at home as you grow with our business. Our benefits, at a glance, include:

  • 401k plan with employer match
  • Generous vacation package and paid holidays
  • Paid time off to volunteer in the community
  • Fitness Reimbursement Program
  • Discounted Health Club Memberships
  • Corporate Gift Matching
  • 40% associate discount

 

Your Career Development:

 

While the company looks to achieve strategic goals, each associate is encouraged to take ownership and mold their development process as they conquer their personal aspirations. To guide you in the process we offer traditional and nontraditional development opportunities, including mentor programs, to help you move your body or career, in which our executives participate as mentors. We also offer customized team sessions, on and off-site seminars and tuition reimbursement.

 

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran

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