• Assistant Store Manager - Batavia Stad

    Job Locations NL-Lelystad
    Job Post Information* : Posted Date 2 weeks ago(1/11/2019 11:31 AM)
    ID
    14832
    # of Positions
    1
    Pos. Category
    Retail Stores
  • Overview

    The role of Assistant Store Manager is to support and assist the Store Manager in the day to day running of the store by contributing to the store profitability on:

    • Ensuring that store KPI’s are achieved or overcome
    • Coordinating all team members to create the best possible balance between service and operations
    • Supervising, training and coaching the team

    Responsibilities

    • Allocates resources and organizes processes to boost the efficiency and productivity in different situations
    • High knowledge of retail KPIs taking decisions aiming to the improvement
    • analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
    • Amazing customer service model and boosts sales and the experience of the brand, using advanced sales techniques
    • Understands customer expectations and train your team to always reach or exceed their expectations
    • guides and provides training to all team members in terms of products
    • and seasonal products
    • Co-ordinating rota
    • Minimizes losses implementing, monitoring and tracking all procedures of loss prevention
    • supports the recruitment, integration, training and development of the store team
    • Carrying out administration tasks
    • Key holder
    • Dealing with enquiries and escalation route for customer complaints
    • Understanding and supporting store operations, policies and procedures
    • Helping train new associates
    • Effective store merchandising
    • Helping organise promotions
    • Co-ordinating deliveries
    • Active member of the retail store carrying out Retail Assistant duties - sales, customer service, stock control.

    Qualifications

    • Previous experience in a supervisory position
    • Proven sales experience from a retail environment
    • Reasonable knowledge of numeracy and literacy and excellent verbal communication
    • Excels at coaching, driving and developing a team
    • Excellent attention to detail
    • Must demonstrate strong customer service skills and enjoy working with the public.
    • Must demonstrate ability to work in a team environment

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